Privacy Policy
How we collect, use, and protect your information.
Effective date: 1 January 2025
IndiaHealz (“we,” “us,” or “our”) operates the website indiahealz.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical tourism facilitation services.
1. Information we collect
Personal information you provide: full name; email address; phone / WhatsApp number; country of residence; medical condition or diagnosis details; approximate budget preferences; and medical reports and documents you share.
Automatically collected: IP address and approximate location; browser type and operating system; pages visited and time spent; and referring website.
2. How we use your information
- Respond to inquiries and provide hospital recommendations
- Share medical details with partner hospitals (only with your consent)
- Coordinate treatment, travel, and accommodation
- Send follow-up communications
- Improve our website and services
3. How we share your information
We do not sell your personal information. We may share it with: partner hospitals (cost estimates, treatment plans, and doctor opinions, after your inquiry and with consent); service providers (email, analytics, hosting); and where required by law.
4. Medical information
Your medical information is used only for hospital recommendations and treatment plans; shared only with hospitals you are considering, with your consent; never used for marketing; and stored securely with restricted access.
5. Data security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.
6. Data retention
We retain your information as long as necessary to provide our services or as required by law. You may request deletion at any time.
7. Your rights
You may request access to, correction of, or deletion of your information; withdraw consent for hospital sharing; and object to processing. Contact us at hello@indiahealz.com or on WhatsApp.
8. Cookies
We may use cookies and similar technologies. You can control these via your browser.
9. Third-party links
We are not responsible for the privacy practices of external sites we link to.
10. Children’s privacy
Our services are not directed to children under 18; a parent or guardian must submit information on behalf of minors.
11. Changes to this policy
We may update this policy from time to time. Changes will be posted here with an updated effective date.
12. Contact us
Email: hello@indiahealz.com